FAQ's

Please read through our Policies and FAQ's below. If you have not seen any of the answers that you are looking for, you may reach us at support@buildinghumanfirewall.com

How does your store work?

All our products are custom-made rather than mass-produced. We print and fulfil all our products on demand once you place an order.  

How long can I expect my order to arrive?

We know that you are excited to receive your order, please bear in mind that the arrival of your product will be dependent on the Fulfilment Times and the Shipping Speed (see below) going to your country. As an example, if you are from Australia and you bought a custom-made Human Firewall t-shirt, your product will arrive between 14-22 days. 

• USA 3-4 days
• Canada 6-10 days
• Australia / New Zealand 12-15 days
• Africa - 15 days
• Russia - 12-15 days
• Asia - 8-10 days
• Middle East - 8-11 days
• Other Countries - 15-18 days

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.

It’s past estimated delivery date and I haven’t received my order yet.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us - support@buildinghumanfirewall.com

Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

I have a problem with my order - what do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to support@buildinghumanfirewall.com

Please note that there’s no need to return damaged products - simply send us a few photos.

Do you accept returns?

We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.

If received product is damaged -  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to support@buildinghumanfirewall.com

Can I cancel my order? / Can I make changes to the order?

All orders are final - we cannot cancel orders once they have started production. Please get in touch with support@buildinghumanfirewall.com ASAP to see if it is possible to cancel the order.

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a stain - please wash it before reporting a problem.

Any other questions?

Get in touch with us - support@buildinghumanfirewall.com